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Business Process Outsourcing (BPO) solutions tailored for your needs!
Epicom is a premier Business Process Outsourcing (BPO) company headquartered in Uganda.
We provide end-to-end outsourcing services that enable businesses to reduce operational costs, improve customer experience, and scale efficiently. With a focus on innovation and reliability, we serve both local and international clients across multiple industries.
Ready to explore the transformative power of creative outsourcing?
Our strength lies in combining Uganda’s youthful, English-proficient workforce with modern technology and international best practices to deliver solutions that are both cost-effective and world-class.
What is business processing outsourcing?
Why do businesses choose to outsource BPO services?
What services does a BPO provider offer?
Have an idea?
Together we’ll find a way!
Let our experienced team create a custom solution for you, so you can focus on making your business thrive.
You’ll be in good company. Here’s what our
clients love about working with us:
Why outsource to Epicom in Africa?
Epicom is situated in Kampala, Uganda with clients across East Africa. We are working hard to attract Clients from the United States, United Kingdom, Europe, and Australia.
Why outsource to Epicom?
Epicom is situated in Kampala, Uganda with clients across East Africa, working hard to attract clients from the United States, United Kingdom, Europe, and Australia.
By outsourcing BPO services to Epicom,
your business can benefit from these
unique advantages:
1. Superior Customer Experience:
Uganda’s renowned hospitality, and Epicom’s top-notch customer service and account management, helps to elevate your brand, fostering customer loyalty and satisfaction across global markets.
2. Expert Technical and Compliance Support:
Benefit from Uganda’s robust tech infrastructure and Epicom’s proficiency in technical support, KYC, and verification services to ensure seamless operations, reduced downtime, and compliance with regulations.
3. Compelling Brand Messaging:
Harness the linguistic versatility of Uganda and Epicom’s creative writing, sales, and presentation services to captivate both B2C and B2B audiences, driving growth and revenue.
4. World-Class Employee Development:
Uganda’s diverse talent pool, combined with Epicom’s learning and development solutions, empowers businesses to upskill their workforce and cultivate a high-performing team.
5. Streamlined Talent Acquisition and Retention:
Leverage Uganda’s competitive labour market and Epicom’s expertise in recruitment, selection, and performance management to attract, develop, and retain top talent for your organisation and outsourced teams.
Place your business at the
forefront of innovation
Your company’s goals are unique, a.nd the solutions offered to your clients should be too. Utilise our expertise to make your business succeed.
Comprehensive BPO Solutions for Today’s
Global Challenges
Robust Data Security
ISO27001-2013 certification for secure data management
GDPR and POPIA compliancy
Biometric security technical support for swift issue resolution
Comprehensive Insurance Coverage
Commercial General Liability Insurance
Errors and Omissions/Professional Liability Insurance
Employee Dishonesty and Computer Fraud Coverage
Cyber Insurance for security breach and privacy liability
Global Support and Flexibility
Operations across international time zone (South African, UK, and USA)
Dedicated English-speaking support for European, North American and Australasian regions
Operational Efficiency and Cost Savings
Built-in redundancy for service continuity
Cost-effective solutions leveraging Epicom’s infrastructure
Expertise in optimising operations and streamlining workflows
Compliance with international standards for data security and confidentiality
Transparent and Collaborative Communication
Seamless Integration with modern communication tools (MS Teams, Zoom, Slack, Google Meet)
Direct access to executive and team members for real-time updates
Regular video conferences for consistent and effective communication
Commitment to customer satisfaction and support for diverse business owners
